Florida Joint & Spine has partnered with a company called HealthMark Group to manage medical record requests. HealthMark is a trusted partner that specializes in facilitating medical record release and keeping your personal health information safe.
How do I request my medical records?
You can click on the button at the top to enter your email and start the process. Once your request is complete, you will receive an email with a secure link to download your records.
How long does it take to process requests?
Records can be available for download in as few as 8 business hours! However, some records may be subject to physician approval and can take up to 5 business days. If it has been more than 5 days since you made your request, please reach out to HealthMark at status@healthmark-group.com for an update.
Need more help?
You can find a list of frequently asked questions as well as chat live with a HealthMark medical records specialist for additional help on Monday to Friday from 8 a.m. to 6 p.m. CT by Click here
Radiology Imaging
To request copies of your x-rays for a scheduled upcoming medical appointment, please contact our Medical Records Dept. by dialing ext. 5205.
Copies of x-rays taken in our office will be provided on disc with a properly signed consent. Patients will be charged a fee of $7 for the disc. There will be a charge of $15 to mail to your home address (pre-payment is required). Please allow a minimum of 10 business days for processing.
Letters & Form Completion
Form completion is not considered part of your normal medical care provided by our office, but a separate service for which you will be charged a fee. We reserve the right to decline completing any form(s). You will be charged a fee based upon your form/letter needs. Pre-payment is required! Please allow up to 2 weeks for your letter/form(s) to be completed. To ensure accuracy and avoid delay, the patient is responsible for completing all fields pertaining to the employee, providing a Job Description, signing a consent, and paying all fees. The following fees apply: Letters (Jury Duty, Trip Cancellations, etc.) = $15; Disabled Parking Permits = $15; Return to Work Release = $15 Disability/ADA Forms = $35; FMLA =$30. Additional fees may be assessed at our discretion.
